Return Policy

Looksnscents offers a 7 day return window for items that meet the requirements for return. Please contact is via any of our contact channels within seven days of delivery and we will ensure you get resolution

Return Instructions
STEP 1: Send a Complaint

Also include pictures of the product that was delivered to as a means of evidence.

STEP 2: Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3: Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4: Get Resolution

Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund)

What if I complain after the 7 days return timeframe has elapsed?

For poduct complaints outside 7 days in relation to defective items, you may:

  • Visit an authorized service centre to obtain warranty. if the service centre is not in your location, you may choose to contact
  • Contact the seller of the product who will be in a better position to provide a resolution
  • Contact us so we can assist in getting a resolution from the seller.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). will not replace or issue refund for items that fall into this category.

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